Customers should be at the center of everything businesses do, and technology should be used to help them in meeting their business goals and satisfying their customers' demands.
As a result, technology should not be used to replace the personal touch that employees provide while dealing with customers. Customers remember how they were handled when they have these kinds of interactions, which help establish confidence in a business. To help your business give better service, Virtus offers technology that automates tedious, repetitive processes while also giving the resources necessary to make smart choices.
Customer Experience Solution
Conversational Automation through Chatbot Powered by Natural Language Processing (NLP), provide better communication with Text-to-Speech, Speech-to-Text, and Sentiment Analysis, giving customers the experience of a conversational, personalized, and seamless chats with business across channels at the very moment. 3Dolphins offers you tools to navigate the closest touch points to your customers.
- SRM marketing to post social media (Facebook, twitter, and others) and broadcast messages (WA, Line, Telegram, etc.)
- SRM chatbot for 24/7 coversation to serve customers and provide services via chat that can be integrated with many channels (WA, Line, Telegram, Facebook, Instagram, Tokopedia, Shopee, default website)
- Sales SRM to perform analysis, work reminders and manage pipelines found from the SRM Chatbot.
- SRM service to book tickets from the chatbot to the team related to the case